We understand that with any service, there may be some questions. We would love to put you at ease with some of our FAQs.
What brands are you factory authorized to service?
We are factory authorized to service BOSCH, Thermador, Gaggenau, Dacor, Sub-Zero, WOLF, VIKING, AGA, Marvel, Best, GE, Asko, and Speed Queen appliances. Being factory authorized to service these appliances also gives you, the customer, the opportunity to have your appliance serviced under warranty should you have any problems with your appliance. Some manufacturers also have an extended limited parts warranty, which can be taken advantage of when you choose us to take care of your appliance.
My brand wasn’t listed and it’s not under warranty…can you still service it?
We can still service appliances that are out of warranty that are not listed above. Even if it’s a brand we’ve never heard of before. If we can be provided the needed manuals from the manufacturer, we can work on it. The only brand we do NOT service is Samsung.
How much will it cost to fix my appliance?
When you call us for a ball park price of repairs, we need you to understand, like people, appliances are all different! We can give out estimates from previous calls with similar symptoms, however, we cannot guarantee the exact cost unless we have diagnosed the issue.
Do you have customer service?
Of course! Anytime you call us during business hours, you will be greeted by our office manager, Lexie. Lexie has been with us since October of 2022. She is an absolute delight to work with, and may have you giggling with her wit and silly jokes and puns. She will help to escalate problems to our service manager if needed, and is ready to ease your troubles regarding your appliance.
What areas do you service?
Currently we serve DC, the surrounding areas, and Southern Maryland.
Do you bill out?
We only bill out for customers who have been with us for 10+ years. If you would like for us to bill out, please ask at time of booking so it can be reviewed and approved by the service manager.
I scheduled an appointment, but wasn’t given the time, why?
Our schedule isn’t “locked in” until the day prior. All of the calls scheduled for the day are manually routed, and the time windows are based on the route. We will call you the day prior in between 12 PM and 5 PM and provide you with the expected arrival time window. If you need a more specific time, give us a call at the beginning of your time window and we can give you a more narrow window. If you would like a heads up call, please note that at time of scheduling.